How do I see the price?

To protect the interest of our customers, pricing information is only available to registered Valor Communication customers. To apply for a free account, please visit the Valor home page (www.2valor.com) to complete an application.

How do I register for an account?

To register for an account, please go to www.2valor.com. Click the "New Customer" tab on top of the homepage to begin. You will need a copy of your business license, photo ID and reseller’s permit (California reseller’s only) to complete the application. After you have successfully verified your email*, one of our friendly representatives will get in contact with you within 1-2 business days to introduce our company and to activate your account. 

*Email verifications are sent immediately after the application is complete. If you did not receive the email in your inbox or spam folder, the registered email might be incorrect. In this case, please call us at 877.369.2088 for assistance.

What is the minimum order requirement?

Minimum for opening order is $150 (USD) per order. Minimum for re-order is $25 (USD) per order.

Do you do drop shipping?

No.

Do you ship internationally?

Yes, we ship worldwide. We do not ship to U.S. sanctioned countries, please visit the U.S. Dept of the Treasure for the updated list of sanctioned countries.

What are the accepted payment options?

Accepted payment options include credit cards (Visa, Master, Discover, American Express), COD (cashier’s check) or wire transfer (for international customers).

Do you offer net terms?

Qualifying customers with at least 1-2 years or more of consistent purchasing histories are eligible to be considered for net terms. To apply, please complete a Credit Term Application (please request from your account representative), along with references and bank information. Qualification will be determined by our accounting department.

Where can I download the product spreadsheet?

To protect the interests of our customers, wholesale product spreadsheets are only available to registered Valor customers. If you do not have a Valor wholesale account, click here to register now.

To download the spreadsheet, sign in to your wholesale account. Find the list of products in query, then click the “DOWNLOAD” button at the top right of the list to download. Once it is complete, locate the Excel file in your Downloads folder. The product spreadsheet will include the barcode, product ID (SKU), product name, inventory status, price, order quantity and image URLs in Excel (.xls) format.

Please note, the “DOWNLOAD” button is only visible after you log into your account. Due to the size of our inventory, we cannot provide one spreadsheet for all our products.

How do I track my order(s)?

Once your order is shipped, you will receive an email confirmation for the shipped order along with the tracking number and carrier information. You can also stay informed on the status of your order via SMS text notifications. To opt into the text notification service, please contact your account representative for more information. 

You may also track your order(s) by logging into your Valor account and clicking on "My Account", then select "My Orders, Preorders & RMA". In the first drop down box under Change Criteria, select "Completed Order" to see all your processed orders and its tracking numbers. Click the tracking number to view its shipping status.

How do I check my invoice and order status?

You may track your order(s) by logging into your Valor account and clicking on "My Account", then select "My Orders, Preorders & RMA". In the first drop down box under Change Criteria, select "Open Order" for orders in process. Select "Completed Order" to view a list of all invoiced and shipped orders. 

To check invoices, select the icon "View the Order" under "Action".

Can I modify the order after it has been submitted online?

Due to our effort to ensure our customers receive their orders as quickly as possible, we can accommodate certain modifications (shipping address, payment type, packaging) to the order if it has not been invoiced or shipped. Please contact your account representative for more information.

Can I combine orders to be shipped together?

Orders can be combined only if they have not been invoiced or shipped. To ensure prompt deliveries, we usually ship within the same day (orders placed before 11:00am PST) or within 1 business day. Please contact your account representative for more information.

How do I apply my credit to the next order?

To apply an existing credit to your next order, proceed to check out the items in the shopping cart. In section 2. Select a Shipping Method, indicate in the "Comment" section that you would like to apply the existing credit amount to this order. Your account representative will also review the order to ensure the credit is applied.

About Credit Card Authorization Hold for Your Purchase

When you made a purchase on our website, a temporary authorization hold for the exact amount is placed on your credit card using the payment method you have on file.  Like many other merchants, Valor uses authorization holds to confirm that your payment account is active and has the funds available for the purchase.   Then, submit the amount to your bank or credit card company to settle the charges using the amount that was held by the authorization hold.    This whole process usually takes about 3-5 business days.

For example, if you are making a purchase of $500.   Our system will pre-authorize $500 for an authorization hold.   When the shipment is sent or invoiced, our bank will settle the charge of $500 to your bank or credit card account using the authorization hold.    Even if the invoice amount is a little more or less, it will settle the authorization and charge the exact amount to your bank or credit card account.

Note:  The amount can be different if: 
A.    One or more of the item(s) you purchased are not available.
B.    One of more of the item(s) you purchased has a price change. 
C.    The overall weight of your shipment is slightly more or less than the weight we have originally calculated. 

If you are using a debit card, you might see authorization holds as charges on your online statement.  These charges are automatically updated and settled by your bank when the charges come through the process. 

However, there are two scenarios that we are aware of, which may cause two or multiple charges appeared on your bank or credit card account. 

1.    If you are using a debit card from some certain banks, the actual charges are being processed separately from the authorization hold.   
For example, if you are making a purchase of $500.    If the bank considers and processes the charge as a separate charge (even we have submitted the charges as a settlement with the same authorization code), you will see two charges on the same amount on your online statement.  Usually, the authorization charge will be automatically dropped in 3-5 business days.  And, you will result in only one charge in the correct amount onto your bank/credit card account, but for those few days, your funds will be held and will not be available to use until released. 

2.    In rare cases, when the settlement amount is different than the original amount that we have pre-authorized, your bank will not only process this as a separate payment; but it will internally issue a new authorization hold, and wait for the charges to come through by settlement as another charge. 

For example, if you are making a purchase of $500.  Our system will pre-authorize $500 for an authorization hold.  When the shipment is sent or invoiced, our bank will settle for a different amount, say, $495 to your bank or credit card account using the authorization hold. Your bank will issue a new authorization hold for $495.00 and when the charges are finally settled by your bank, it will then charge another $495 onto your account.   In this case, you have been charged three times.   Understandably, the two authorization charges will be automatically dropped in 3-5 business days, and you will, however, be charged three times in the interim, and your funds will be held and will not be available to use until released.


Here, at Valor, we do not have access to change or update any of the authorization hold issued by your bank or credit card company, nor we can call your bank or the credit card company on your behalf.  The only way to possibly resolve this is for you to contact them directly and request a review on all your recent charges in details with an on-duty customer service manager with the bank or the credit card company.   




 

Why is my transaction declined?

Your transaction is declined because of a few reasons: 
1. There is not enough credit for the transaction to go through. 
2. The credit card number or expiration date is invalid. 
3. The billing address, postal code (ZIP code), and/or the CVV code does not match with what the bank has. 

Especially for reason #3, if the billing address or the postal code is not correct, the charge will NOT go through.  It may look like the charge go through you account, but it would be immediately reversed and no charges should have been authorized.  

Also, you may want to check with the bank to verify if the billing address and your postal code is correctly matched with the information associate with the card itself– not the account.   We have  customers come back and told us the bank kept an old billing address on the card while the updated billing address is on the account.    Also, ask the bank to spell out the exact address on the card to you.  We have customers come back and told us the bank has a different format of the address on the card than the address on the account.   (For example, using the apartment number on line 1, instead of line 2, or use the name of the street instead of the commonly used highway number on the address) 

Do you offer free shipping?

Yes, orders that are $350 or more qualify for free shipping in the Continental U.S (some restrictions may apply).

What is the processing and ship out time?

Most orders are processed and shipped within 1 business day from the order date.

What shipping options are available?

We offer a variety of shipping options including UPS, FedEx, DHL, trucking and other shipping carriers. Shipping options and rates are selected during order checkout.

What is the shipping time for my location?

For U.S. shipping destinations, UPS Standard/Ground service usually arrives within 5 business days from the shipped date, excluding holidays. Express shipping (UPS Next Day, UPS 2nd Day, UPS 3rd Day) will arrive depending on the service time selected. UPS Next Day deliveries are only available for orders placed before 11:00am PST on Monday to Friday. 

Click here to view the Standard/Ground Delivery days by region.

Do you ship directly from China?

No, all orders will be shipped from our Los Angeles, California warehouse.

What is the return, refund and warranty policy?

Please click here for our return, refund and warranty policy.

How do I return my products for a refund?

Merchandise in its original condition is valid for return or exchange within 21 days of ship date. All returns must have a RMA (Return Merchandise Authorization) number visibly marked on the outside of the return package in order to be processed. The RMA department will not accept any unmarked packages. 

To request an RMA #, log-in to your Valor account. Go to "Customer Services", then select "RMA Request". Complete the Online RMA Form to receive a RMA # for your return. Be sure to ship the merchandise back within 7 days after the RMA # is issued. Once the return is approved, the amount will be credited to your account. You can choose to apply the credit to your next order or have the credit refunded to the purchasing credit card. 

Shipping cost is non-refundable. Customers will also be responsible for return shipping costs. 

Video: HOW TO FILE AN ONLINE RMA

How can I file a warranty claim?

Valor offers a 45-day limited warranty for products with manufacture defects in material or craftsmanship (warranty excludes any SALE or FINAL SALE items). All returns must have a RMA (Return Merchandise Authorization) number visibly marked on the outside of the return package in order to be processed. The RMA department will not accept any unmarked packages. 

To request an RMA #, log-in to your Valor account. Go to "Customer Services", then select "RMA Request". Complete the Online RMA Form to receive a RMA # for your return. Be sure to ship the merchandise back within 7 days after the RMA # is issued. Once the return is approved, the amount will be credited to your account. You can choose to apply the credit to your next order or have the credit refunded to the purchasing credit card. For assistance with warranty claims, please contact your account representative. To view our complete Warranty Policy, please click here.