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Privacy Policy
This Privacy Policy describes how Valor Communication, Inc. and ONDIGO, LLC (collectively, the "Company," "we," "us," or "our") collect, use, disclose, and protect information when you access or use our websites, including 2valor.com and ondigo.com, and any related services, tools, or platforms (the "Services"). By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.
This policy applies to business customers, account holders, authorized users, and visitors to our websites.
1 Information We Collect
A. Personal Information
We may collect personally identifiable information, including but not limited to:
- First and last name
- Company name
- Email address
- Phone number
- Billing and shipping address
- Account credentials and login information
- Order, invoice, and transaction history
You are responsible for ensuring that the information you provide is accurate, complete, and kept up to date.
B. Usage and Technical Data
We automatically collect certain information when you interact with the Services, including:
- IP address
- Browser type and version
- Device identifiers
- Pages visited and time spent
- Referring URLs
- Diagnostic and performance data
C. Cookies and Tracking Technologies
We use cookies and similar technologies to operate, analyze, and improve the Services. Cookies may include:
- Session cookies (for site functionality)
- Preference cookies (to remember settings)
- Security cookies
- Analytics and performance cookies
You may adjust your browser settings to refuse cookies; however, some features of the Services may not function properly as a result.
2 How We Use Information
We use collected information for legitimate business purposes, including to:
- Provide, operate, and maintain the Services
- Process orders and transactions
- Manage accounts and authorized users
- Communicate service-related notices
- Provide customer support
- Improve website performance and user experience
- Conduct analytics and internal reporting
- Send marketing or promotional communications (where permitted)
- Comply with legal and regulatory obligations
3 Authorized Users & Account Responsibility
Accounts may permit multiple authorized users within an organization. The primary account holder or administrator is responsible for:
- Managing user access permissions
- Ensuring authorized users comply with applicable policies
- All activity conducted under the account credentials
Valor and Ondigo are not responsible for unauthorized access resulting from internal account management decisions.
4 Marketing Communications
You may receive marketing or promotional communications from us. You may opt out at any time by:
- Clicking the "unsubscribe" link in emails
- Contacting us directly using the information below
Service-related communications are not subject to opt-out.
5 Disclosure of Information
We may share information only as necessary with:
- Service providers (e.g., hosting, analytics, payment processors)
- Shipping and logistics partners
- Legal or regulatory authorities when required by law
- Successors in the event of a merger, acquisition, or asset sale
No Sale of Personal Information
We do not sell personal information as defined under applicable privacy laws.
6 Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfill business and contractual purposes
- Comply with legal obligations
- Resolve disputes
- Enforce agreements and policies
Usage and analytics data may be retained for shorter periods unless required for security or compliance purposes.
7 International Data Transfers
If you access the Services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ.
By using the Service, you consent to such transfers.
8 Legal Bases for Processing (GDPR – EEA Users)
Where applicable, we process personal information based on:
- Performance of a contract
- Legitimate business interests
- User consent
- Legal or regulatory obligations
9 Your Privacy Rights
A. California Residents (CCPA/CPRA)
You may have the right to:
- Request access to personal information
- Request correction or deletion
- Limit use of sensitive personal information
- Opt out of certain data processing activities
B. EEA Residents (GDPR)
You may have the right to:
- Access, correct, or delete personal data
- Object to processing
- Request data portability
- Withdraw consent
We may require identity verification before fulfilling requests.
10 Security of Information
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
11 Third-Party Services & Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies independently.
12 Children's Privacy
The Services are intended for business users and individuals 18 years of age or older. We do not knowingly collect personal information from minors.
13 Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Material changes may also be communicated via email or prominent notice on the Services.
14 Contact Information
If you have questions or requests regarding this Privacy Policy, contact us at:
Valor Communication, Inc.
ONDIGO, LLC
Corporate Mailing Address
18071 Arenth Ave.
City of Industry, CA 91748
United States
