1 Overview

This Shipping Policy applies to wholesale orders placed through Valor Communication (2valor.com) and Ondigo (ondigo.com) (collectively, the "Company").

Shipping terms outlined below apply to domestic U.S. orders unless otherwise specified. Retail or direct-to-consumer orders are not covered by this policy.

2 Shipping Rates & Carriers

All shipping rates are calculated using discounted carrier rates, primarily through FedEx.

3 Shipping Destinations & Restrictions

• Orders ship within the continental United States.
• Shipping to PO Boxes and APO/FPO addresses is not supported.

• Shipping to non-continental U.S. locations (e.g., Hawaii, Puerto Rico, U.S. territories) may be available for approved accounts and may incur additional shipping charges.

4 Order Processing & Fulfillment

• Orders placed by 12:00 PM Central Time, Monday through Friday, are typically eligible for same-day shipping.
• Orders placed after the cutoff time, on weekends, or on holidays will be processed the next business day.
• Processing times may vary during peak periods or due to inventory availability.

5 Delivery Timeframes

• Standard ground delivery typically takes 1–6 business days after shipment, depending on destination.
• Delivery timelines are managed by the carrier once the order has shipped.
• The Company is not responsible for carrier delays caused by weather, service disruptions, or events outside of its control.

6 Shipment Confirmation & Tracking

• Tracking information is emailed automatically once the order has shipped.
• Tracking details are also available on the invoice within the customer's online account.
• Customers may contact their account manager or customer support for assistance with tracking or delivery questions.

7. Multiple Packages & Delivery Method

• Orders may ship in multiple packages depending on order size, weight, or carrier requirements. There are no backorder shipments. If an item is unavailable, it will be deducted from the final invoice.
• It is possible that multiple packages may arrive on different days, even when shipped under a single order or invoice.

8 Address Accuracy & Delivery Requirements

• Customers are responsible for providing accurate and complete shipping addresses at the time of checkout.
• Additional charges resulting from address corrections, re-delivery attempts, or carrier-imposed fees may be billed to the customer.
• Signature requirements may apply to certain shipments based on order value, destination, or carrier requirements.

9 Refused or Undeliverable Shipments

If an order is refused or returned as undeliverable:

• The customer is responsible for outbound shipping, return shipping, and handling costs.
• Additional fees may apply based on carrier charges and handling requirements.

10 Shipping Damage, Loss, or Inaccuracies

• The Company is not responsible for products damaged or lost in transit once the shipment has been handed to the carrier.
• Any shipping damage, missing items, or order inaccuracies must be reported within 72 hours of delivery.
• Customers must retain all original packaging and materials for claim review.
• Supporting documentation or photos may be required by the carrier.

11 International Shipping

International shipping may be available for approved wholesale accounts on a case-by-case basis.

• International shipments are not eligible for free shipping promotions.
• All international shipping costs are the sole responsibility of the customer.
• Expedited or special international services, when available, may incur additional fees.

12 Freight or Oversized Shipments

Certain oversized, high-weight, or bulk orders may require freight shipping and may be quoted separately based on carrier requirements.

13 Policy Updates

The Company reserves the right to update or modify this Shipping Policy at any time. The most current version published on the applicable website will govern all shipments.