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These Terms & Conditions ("Terms") govern your access to and use of the websites operated by Valor Communication, Inc. and ONDIGO, LLC, including valor.com and ondigo.com, collectively the "Company" as well as all related services, ordering platforms, and wholesale purchasing tools (the "Services").
By accessing, registering for, or using the Services, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services.
1 Scope & Eligibility
These Terms apply exclusively to wholesale customers, including retailers, dealers, and authorized resellers.
Retail or direct-to-consumer purchases are not covered.
You represent that you are authorized to act on behalf of the business entity placing orders and that all information provided is accurate and current.
2 Account Registration & Security
Account registration may be required to access pricing, place orders, or use certain Services.
You are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activity conducted under your account, whether authorized or not.
The Company reserves the right to suspend or terminate accounts for misuse, policy violations, or inaccurate or outdated information.
3 Orders, Purchases & Payment
All orders are subject to acceptance, availability, and verification.
The Company reserves the right to refuse, cancel, or limit orders for any reason, including pricing errors, availability issues, or suspected misuse.
Payment methods must be valid and authorized at the time of purchase.
Payment terms, credit approvals, billing requirements, and credit limits are governed by separate account agreements or approvals and are subject to the Company's discretion.
Third-party payment processors may be used in accordance with the Company's Privacy Policy.
4 Pricing, Availability & Errors
Product availability, pricing, and specifications may change without notice.
The Company is not responsible for typographical, pricing, or system errors.
If an error is identified prior to fulfillment, the Company may correct or cancel the affected order.
5 Shipping, Returns & Warranty
Shipping terms are governed exclusively by the Company's Shipping Policy.
Returns, restocking, exchanges, and warranty matters are governed exclusively by the Company's Returns & Warranty Policy.
These policies are incorporated by reference and control in the event of any conflict.
The Company distributes products from multiple brands, some of which may be owned, licensed, or affiliated with Valor Communication, Inc.
Warranty coverage, defect resolution, and product support are governed by the applicable Returns & Warranty Policy and any product-specific documentation provided with the goods.
End-user claims or issues must first be addressed through the retail point of purchase.
Wholesale customers are responsible for managing end-user interactions and escalating issues through appropriate wholesale support channels when applicable.
Violating the Return & Refund Policy constitutes a material breach of this agreement and may result in the termination of the relationship.
7 Acceptable Use
You agree not to:
Use the Services for unlawful or unauthorized purposes.
Misrepresent your business, identity, or affiliation.
Interfere with site functionality or system security.
Attempt to access restricted systems or data.
Scrape, copy, or misuse pricing, content, or proprietary information.
8 Intellectual Property
All trademarks, logos, content, designs, and materials made available through the Services are the property of the Company or its licensors.
No license is granted except as necessary to place wholesale orders through the Services.
Unauthorized use of Company intellectual property is prohibited.
9 Third-Party Services & Links
The Services may include links to third-party websites or services.
The Company does not control or endorse third-party content and is not responsible for their practices.
Your interactions with third parties are at your own risk.
10 Termination
The Company may suspend or terminate access to the Services at any time, with or without notice, for policy violations or business reasons.
Provisions that by their nature should survive termination shall remain in effect.
11 Disclaimer of Warranties
The Services are provided "AS IS" and "AS AVAILABLE." The Company makes no warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement of third-party rights.
12 Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities.
13 Force Majeure
The Company shall not be liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to natural disasters, labor disruptions, carrier failures, governmental actions, system outages, or acts of God.
14 Indemnification
You agree to indemnify and hold harmless the Company and its affiliates, officers, employees, and agents from any claims, damages, or expenses arising from:
Your use of the Services.
Your business operations.
Your violation of these Terms.
15 Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles. All disputes shall be resolved in courts of competent jurisdiction located in California.
16 Assignment
The Company may assign or transfer its rights and obligations under these Terms without restriction. You may not assign these Terms without prior written consent from the Company.
17 Changes to Terms
The Company may update these Terms at any time.
Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
The most current version published on the website governs.
Contact Information
For questions regarding these Terms & Conditions or related policies, please contact: